Send us your brief claim details to find out how much your claim could be worth.

Full Name*

Phone Number*


Which country did you travel to?*

Which resort did you stay at?*

How long were you ill for?

Was it a package holiday?


*Required Information

We will only use the information you provide when discussing your claim. It will not be passed to third parties without your prior consent.

We’re Experts in Holiday Sickness Law

Under ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’ we can help holidaymakers recover compensation for sickness caused by a hotel’s poor attention to hygiene on their package holiday.

What Is The Law Regarding Making A Claim?
What Counts as a Package Holiday?
What Does No Win, No Fee Mean?
Is There a Time Limit on Claiming?
What Should I do if I Become Ill?
How Much Compensation Can I Claim?
Can I Make a Claim?

What Is The Law Regarding Making A Claim?

The Package Travel Regulations permit you to make a claim against your tour operator, here in the UK, for an illness that you suffered whilst on a foreign holiday. This means that you don’t have to deal with foreign Solicitors and differing laws in claims against hotels in a different country.

If you have booked a package holiday, the tour operator you travelled with is liable for all the services they arranged for you.

What Counts as a “Package Holiday”?

Some tour operators advertise holidays which may appear to be a package on their website or in the shop window, but are actually sold as separate components put together by the travel agency.

A “package” is defined as the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:

  • Transport
  • Accommodation
  • Other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package

If you are unsure whether your holiday was booked as a package holiday you can check the ATOL certificate provided in your booking documents which will state ‘package sale’. If you are still unsure our team can advise you on whether you are covered by the regulations.

What Does No Win, No Fee Mean?

When you make an enquiry, our friendly team will advise you on how to make a claim so that you incur no additional costs; we represent the majority of holiday sickness claimants on a no win, no fee basis.

Also known as a “conditional fee agreement”, a no win, no fee agreement means that you will not have to pay our legal fees should your claim be unsuccessful.*

*Terms and Conditions apply

Is There a Time Limit on Claiming?

Claims like this generally have to be brought within 3 years from the date of the illness. There are however exceptions to this such as cruise ship illnesses and claims on behalf of children.

Anybody under the age of 18 that has suffered an illness on holiday would have 3 years from their 18th birthday to bring a claim. We would require a parent or guardian to act as a ‘litigation friend’ on behalf of the child until their 18th birthday.

As there are so many varying factors which determine the ‘limitation date’ or time limit for submitting a holiday sickness claim, we suggest you call our freephone number on 0800 046 9995, so that our team can talk you through the relevant information for the country you visited and the illness you experienced. Alternatively, you can request a call back here.

We advise all clients to act as soon as possible in these cases to increase your chances of success.

What Should I do if I Become Ill?

In order to increase your chances of a successful claim then it is important to gather as much evidence as possible. This includes details and photographs of the food you believe made you ill and any photos of hygiene standards in the facilities you are staying in.

If there are instances of other guests at your resort becoming ill then obtaining names and contact details of those who have been affected, as well as reporting the illness to your rep and tour operator will also help strengthen your case.

How Much Compensation Can I Claim?

As each case that we handle is done so on an individual basis with varying factors, it is difficult to answer this question. We advise that you contact our team who will be able to give an accurate range of compensation level after your claim has been fully assessed.

Can I Make a Claim?

  • Was your holiday booked as a package?
  • Was it in the last 3 years?
  • Did your symptoms last more than 3 days?
  • Did you only eat and drink in the hotel facilities?

If you answered yes to all of these questions there is a good chance that we can help you recover compensation for your illness. If you answered no to one or more of these questions then we may still be able to assist, please contact us to find out more.

We can help. Call our experts FREE on:
0800 046 999 5